If you are making a request for a refund under the 3 Day Money Back Guarantee, you may do so by simply logging into the Management Portal, navigate to the “Active Services” section and click on the “Request Refund” button.
When you click on the “Request Refund” button, our systems will automatically determine if you are eligible for a refund. If so, you will be prompted with the option for submitting a request for refund. Once we’ve received the request for a refund, your refund should be processed within 4-5 business days.
Cryptocurrency payments at this time is not eligible for a refund under the 3 Day Money Back Guarantee.